Responsibilities:

• Must enjoy working directly with Guests and have experience in a guest focused role
• Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information
• Must be able to deliver information and interact with guests in a conversational manner.
• Ability to read people and predict their needs
• Must be able to work well under pressure, and dedicated to providing outstanding service without compromising safety
• Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.

Physical Demands:

• May be required to stand/walk for over 12 hours in a single day.
• Ability to ride every ride/attraction at the Resort.
• Often helps push strollers and assists carrying VIP guests personal items.

Preferred:

• 2 years or more with LEGOLAND California or a background in guest service, performing arts, or education.
• Fluent in any language in addition to English (preferably Spanish or Mandarin, but any additional languages are a plus)
• Proficient knowledge and skill of Microsoft Outlook and Word.
• Cash handling experience.

Education:

• High school diploma or GED equivalent

Other Requirements:

• Must be willing and able to work flexible hours, which include days, nights, weekends, and holidays to support Resort Operations.

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours. **

What You'll Get...

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

Everyone Matters at Merlin. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com.